Return and Refund Policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, and unwashed, with all original tags attached and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at hello@growingivy.xyz. Please note that returns will need to be sent to:

Growing IVY
293 State St
Los Altos, CA 94022
United States

If your return is accepted, we’ll provide you with instructions on how and where to send your package. Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as Growing IVY is not responsible for return packages that are lost or damaged in transit.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at hello@growingivy.xyz.

Damages and Issues

Please inspect your order upon reception and contact us as soon as possible if an item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

If a return is required due to a defective or damaged item, or an error on our part, Growing IVY will cover the return shipping cost.

Exceptions / Non-Returnable Items

For health, hygiene, and safety reasons, certain items cannot be returned once opened, used, worn, or removed from their original packaging. These may include:

  • Undergarments and underwear
  • Swimwear with the hygiene liner removed or missing
  • Socks and tights that have been worn or removed from their original sealed packaging
  • Feeding and nursing products, including bottles, pacifiers, teethers, utensils, and similar items, once opened or used
  • Bath, skincare, and personal care products once opened or used
  • Personalized, monogrammed, or customized items
  • Gift cards
  • Items specifically marked Final Sale

For shoes, clothing, accessories, toys, and other eligible merchandise, items must be returned unused and in their original condition with all original tags and packaging.

Please contact us at hello@growingivy.xyz if you have questions about whether a specific item is eligible for return.

Exchanges

We do not offer direct exchanges at this time. The fastest way to get a different size, color, or style is to return the item you have and place a separate order for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

Original shipping charges and return shipping costs are non-refundable.

If more than 15 business days have passed since we approved your return, please contact us at hello@growingivy.xyz.